How do you determine the cost of cleaning? Is it a fixed price or hourly rate?
The cost of cleaning depends on several factors, including the number of bedrooms and bathrooms, the total square footage, selected additional services, and the frequency of visits from our cleaners. We offer fixed service packages with pre-set prices, so our clients know the exact cost upfront. However, in rare cases, if significant dirt or complex areas are discovered that were not disclosed at booking, the price may be adjusted. In such situations, our specialist will discuss the changes with the client in advance to ensure full transparency.

Do you offer a quality guarantee? (What if the client is not satisfied with the cleaning results?)
Yes, we provide a quality guarantee for all our services. If the cleaning does not meet your expectations, please let us know within 24 hours. Our team will promptly return to make the necessary adjustments to ensure your complete satisfaction. We are committed to high standards and always ready to address any issues.

How can I pay for your services? (What payment methods do you accept: cash, cards, online payments?)
We accept a variety of payment methods, including cash, credit cards, and online payments.

Do you offer discounts for regular customers or large-scale projects? (Loyalty programs, promotions, special offers.)
Yes, we provide discounts and flexible terms for regular customers and large orders. We offer loyalty programs and regularly update our special offers. Our team will gladly help you find the best deal and inform you about all available promotions.

How soon can you come for cleaning? (Is same-day emergency cleaning available?)
We strive to respond to requests as quickly as possible, but the arrival time depends on our current schedule. If we are fully booked, we will offer the next available dates and times. Same-day emergency cleaning may also be available, depending on the availability of our specialists. Please contact us to confirm the nearest options.

Do you provide your own cleaning supplies, or should I prepare anything?
We supply our cleaners with all the necessary cleaning products and equipment, so you don't need to prepare anything. If you have preferences for specific products, please inform us in advance, and we will accommodate your requests.

How can I cancel or reschedule the cleaning?
Please contact us at 99999, and a Fresh Start Cleaning manager will assist you with canceling or rescheduling the cleaning.

Do you handle tough stains? (For example, paint stains, mold, grease stains.)
Yes, we provide services for removing tough stains, including paint, mold, and grease stains. These tasks require special products and extra effort, so they are charged separately. Our specialist will assess the stains and discuss the cost and necessary actions with you before starting.

Can you provide cleaning after events? (For example, after parties or weddings.)
Yes, we offer post-event cleaning services for events such as parties or weddings. This type of cleaning is considered a deep clean, as it requires thorough attention to all areas and the removal of various types of dirt. We will discuss the scope of work in advance and create a schedule that ensures high-quality results.

Can I book cleaning for a specific area only? (For example, just the kitchen or bathroom.)
Yes, you can book cleaning for a specific area, such as the kitchen or bathroom. However, please note that the minimum service fee for a visit is $100. We are happy to discuss the details with you and create a customized cleaning plan to meet your needs.

Do you offer cleaning after renovation or construction?
Unfortunately, we do not provide post-renovation or construction cleaning. Our focus is on regular and deep cleaning, as well as move-in and move-out cleaning services.

Can I provide my own cleaning supplies if I need special care for certain surfaces, and will the service cost change?
Yes, you can provide your own cleaning supplies if special care is required for certain surfaces. In most cases, the service cost will remain the same.

I’m not sure how dirty my home is or if it falls under the category of heavy soiling. How can I clarify this?
No need to worry. Our specialists can visit your location to conduct a free assessment. Based on the results, we will provide you with a detailed quote.